Making Hostile Words Harmless: A Guide to the Power of Positive Speaking For Helping Professionals and Their Clients

Inappropriate comments and bullying behaviours plague the lives of many adults, crushing their self-confidence and driving them to seek professional help. Random rudeness from strangers and cruel comments flourish in relationships of all kinds. Backtalk, bad attitudes, and disrespect are elusive problems that push the buttons of many adults who are ill-equipped to handle encounters with difficult people. This creative and engaging book offers effective strategies for persons seeking an antidote to verbal venom. Whether the skills shared in this gem are shared in session or given as empowering homework, the goal is the same - to end word warfare for good.