The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations

Helps managers discover how employees communicate and collaborate to get work done. This work also helps them identify ways they can influence these social networks to improve performance and innovation. It shows managers how to conduct a social network analysis of their organization. It is based on the study of sixty informal employee networks. A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation.