Frequently Asked Questions

Overseas delivery information

We are experiencing delays with deliveries to many countries, but in most cases local services have now resumed. For more details, please consult the latest information provided by Royal Mail's International Incident Bulletin.

Please consult the appropriate section below for more information :

International Delivery

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.

Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Karnac Books has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you the customer.

What are your postage rates?
You can view our Postage and Shipping Rates here.
How do I download my purchased eBooks?

We will email you a link from which you can download the eBook files. Please make sure you check your Spam or Junk folders as well as your Inbox for this email.

If you need to obtain another copy of the file(s) please login to your account, where you will find a My eBooks link which will enable you to send the file(s) to yourself via email.

Amazon Kindle and mobipocket devices

Loading to AMAZON KINDLE

There are two ways to upload Karnac ebooks to your Kindle. Either :

  1. Forward it to your Kindle email address (i.e. johnsmith@kindle.com)- make sure your sending email is registered with your Kindle account and that your Kindle is registered with Amazon.
  2. Side-load with a USB cable:
    1. Connect your Kindle to your computer using the USB cable that came with your device.
    2. Open folder to view files.
    3. Drag the Mobi file into the “Documents” folder on your Kindle.
    4. The new title will appear when you next switch the device on.
    5. More help: https://www.amazon.com/sendtokindle

iPad, iPhone, Kobo, Nook, Sony and most other ereaders

Loading to an APPLE Device (iPhone, iPad, iPod)

There are two ways to upload Karnac ebooks to your Apple device. Either :

    1. Drag the file into your iTunes
    2. Connect the device and sync.
    3. The new title will appear in the iBook App when the synchronization is finished.
  2. Open this email on your iPhone, iPad, iPod and tap the attached file(Please note: your device needs to have the iBook app installed.)

Loading e-books to a NOOK, KOBO, SONY or other eReader

To upload Karnac eBooks to your NOOK, KOBO or Sony eReader :

  1. Connect your device to your computer using a USB cable.
  2. Open your device folder.
  3. To move an e-book from your computer to the device, simply drag-and-drop the desired ebook onto the device folder.
  4. The new title will appear when you next switch on the device.

Karnac ebooks are digitally 'watermarked' to identify them as your personal property. They are for personal use only and cannot be shared, sold or distributed to any third parties.

How do I return incorrect or damaged goods?
If you have bought a book online and would like to return it, you can do so by returning the item to our mail order department. All you need is the book and your Karnac Books receipt. As long as it is in the condition in which it was received, we will willingly exchange it or give you a Karnac Books credit note to match the value of the book on the receipt. The value of this credit will be deducted from the value of your next order.

* If the book is damaged when you receive it, we will fully refund your credit/debit card to match the value of the book on the receipt, including the postage.

Returns Address
Karnac Books
Unit 2 Brookstone House
6 Elthorne Road
London
N19 4AG
United Kingdom
How do I return unwanted purchases?
If you have bought a book online and would like to return it, you can do so by returning the item to our mail order department. All you need is the book and your Karnac Books receipt. As long as it is in the condition in which it was received, we will willingly exchange it or give you a Karnac Books credit note to match the value of the book on the receipt. The value of this credit will be deducted from the value of your next order.

* Please note that Karnac Books cannot refund postage.

Contact Address
Karnac Books
Unit 2 Brookstone House
6 Elthorne Road
London
N19 4AG
United Kingdom
How do I unsubscribe from your newsletter?
You can Unsubscribe from our newsletter here.
What are your Terms and Conditions?
You can view Karnac Books Limited Terms and Conditions here.
What is your Security and Privacy Policy?
You can view Karnac Books Limited Security and Privacy Policy here.
Is your website secure?
Karnac Books Limited uses Secure Socket Layer (SSL) to protect your credit/debit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of email or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Karnac Books. If you are using a public computer, you must sign out when you have finished shopping.

If you discover that goods have been ordered using your credit/debit card by someone not authorised to do so, Karnac Books will refund to you the money it receives provided that:
(a) you inform your credit/debit card company and Karnac Books of the unauthorised purchase as soon as you discover it; and
(b) you co-operate with your credit/debit card company, Karnac Books and, if necessary, the police in relation to the unauthorised use.
What is your cookie policy?
You can view our full Cookie Policy here.
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